Developing our services

Kingwood’s view is that the experiences of people we support are essential to designing and delivering services, so every process and policy we create is developed in partnership with representatives of the people we support. Every person Kingwood supports has a personal support plan, developed jointly with the individual concerned. Each plan contains all the essential information that staff need to provide quality support in the way an individual wants and needs. Kingwood is committed to making information accessible, using the communication style each person prefers. Some examples of policies and practices we develop are shown below - please click on the links for further information.

PWS Forum

Kingwood is committed to involving the people we support in the way the organisation operates and we achieve this in a number of ways; informal and formal review meetings, daily updates and support planning to name just a few.  There are a number of opportunities for professionals and family members to provide input on the way Kingwood functions and it is important to us that we provide a formal opportunity for the people we support to give their opinions and feedback on the service we provide.  With this in mind Kingwood launched the People We Support Forum in 2010.

Forum participants meet on a quarterly basis and in order to ensure the voices of individuals we support are heard at the highest level of the organisation, it is led by the Kingwood Vice Chair, Sandra Meadows.  The forum currently has 3 representatives who are asked for their feedback on the way we operate and for ideas on what we can do better.  For example, those who attended the Christmas party last year saw a dramatic change in approach that occurred as a result of listening to the opinions of the forum.

We are also keen to extend the role of the forum to people whose communication skills may not be as advanced as others.  With this in mind we use photographs to help make information easier to understand and minutes taken earlier in the year were video based and distributed on DVD to enable more people to be aware of the what the forum achieves.  As an organisation we will continue to develop ways in which the information we produce is as accessible and interesting to others as possible.

To view a video extract from our April 2012 forum please click here.

If you have any ideas on how we can make the service we provide better, or suggestions on how we can listen to the views of the people we support, please do let us know.

Statement of Purpose

This document explains Kingwood's approach to supporting people with autism and Asperger's and explains our mission, vision and objectives. It also gives details of the services we offer. Download pdf

Private Contract

Everything you need to know about your Supported Living and Community Support contract. This document is signed by all parties to confirm the costs involved in providing support and outlines payment responsibilities. Download pdf

User Guide

A step-by-step guide to the service you receive from Kingwood to support you to live in your own home. The guide will also tell you about the standards you can expect from our service, together with other useful information about your support. Download pdf

Communications Passport

This document is all about you, informing those you meet about your likes and dislikes and how you prefer to communicate. Download pdf

Media Consent Form

This form asks if you are happy for us to take your photograph and include you in one of our videos. Download pdf

Accessible Tenancy Assessment

It’s important you understand what having a tenancy means and what your responsibilities under this agreement will be. Download pdf

Job Descriptions - Activities Co-ordinator

Some of the people we support are also members of the Kingwood team. One example is the role of Activities Co-ordinator, which is especially important for the work we do. Activities Co-ordinators talk to people we support in order to find out what they would like to do, then help make this happen. It’s a job share position working alongside a support worker and as you will see also involves internet research and liaison with local information points such as the library and tourism office. Take a look at this accessible version of our job description to see what a position like this has to offer someone we support. Download pdf

All of the above documents can be printed if it’s easier for you to look at them off-line.