Whilst we are always pleased to receive your positive comments, it’s important we are made aware of other matters too. If there’s anything which concerns you, or a member of your family, please contact us on 0118 931 0143 or by email when your issue will be passed to the appropriate person and receive our immediate attention.

If you do have an issue and wish to view the relevant policy and procedure for taking this forward, a copy can be downloaded here. This can be viewed in an accessible form here.